How can we help?
Start with the answers below, or email support@pulseneuron.com.au.
- RequirementsWindows 10 (version 2004 or later) or Windows 11, on a 64-bit PC, from the Microsoft Store.
- BillingPro is billed by the Microsoft Store; manage or cancel it in your Microsoft account.
- Not advicePulse Neuron is a decision-support tool. It does not provide financial advice.
Questions, answered plainly.
What is Pulse Neuron?
A Windows app for your household money and your investments, from the Microsoft Store. The household side works on its own and is free on every plan. Your data stays on your device.
What's included in Free and in Pro?
Everything behind the Household door is free, for unlimited members, with the Dashboard, Dividend Income and Tax Center. Pro adds performance and risk, the Lab, Look Ahead and the Tax Optimizer.
Where is my data stored?
In a database file on your own PC. There is no Pulse Neuron account and no cloud sync of the app's own. Your password and PIN open the app; they do not encrypt the file.
What does the app send over the internet?
To fetch prices: ticker symbols, currency codes, dates and what you type into instrument search, with an anonymous install identifier and the app version. Never your name, balances, quantities or transactions. Glass Box, free in the app, lists each request.
How do I get my bank transactions in?
Import your bank's statement file: a CSV export or an OFX, QFX or QIF download. No bank login is involved. The file is read on your PC, common merchants are categorised, and duplicates are counted. Free on every plan.
I already invest. How do I add what I own?
Open Set up what you already own, free on every plan, from Getting Started, the empty Dashboard, a person's page or Ctrl+K. Add each holding and your broker cash, then check the review against your broker's total before you save.
What happens to my data if I stop paying for Pro?
It stays. A plan change never deletes a portfolio: Pro pages lock, and every free page, including the whole household side, keeps working.
Which markets are supported?
25+ equity markets: US listings from real-time quotes, international markets from end-of-day prices, plus crypto and exchange rates. Prices refresh when you ask, each dated. ASX data is not currently available.
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Getting started
What do I need to run it?
Windows 10 (version 2004 or later) or Windows 11, on a 64-bit (x64) PC. It installs from the Microsoft Store, which also delivers its updates. An internet connection is needed to install, to fetch prices and exchange rates, and for the Store to confirm a Pro subscription; the household side works from the data on your PC. Pages adapt to the window they are in, from a laptop to a large monitor. There is no Mac, phone or web version.
How does billing work?
All billing runs through the Microsoft Store. The app is free to download; Pro is an optional subscription, monthly or annual, that you start inside the app. In Australia it is A$11.95 a month or A$79.45 a year, and the Store shows the price in your own currency. Renewals, cancellations, refunds, payment methods and receipts are handled through your Microsoft account. Pulse Neuron does not process or store any payment information.
How do I get support?
Email support@pulseneuron.com.au with what you were doing, what you expected and what happened instead, plus your Windows version, the app version (shown at the bottom of the app's left-hand rail) and any error text or screenshot. For billing, you can also manage your subscription directly through your Microsoft account.
Plans and features
What is Family Finance?
Family Finance is the household side of the app — free on every plan, with unlimited family members. Import a bank statement (CSV, OFX, QFX or QIF) and it is categorised and linked on your PC, then feeds Money Flow, Spending Insights, Budgets and Savings Goals, the bill calendar, debts (each with a pay-down-or-invest break-even and a what-if on its payment), subscriptions, assets and what they cost to run, and the net-worth timeline. When a statement's balance column agrees with its rows, the account takes the bank's own balance and date.
What planning tools are there?
Look Ahead (Pro) gathers five investment projections on one page: investment goals and target planning; goal probability, a 10,000-path Monte Carlo simulation; the portfolio forecast, three rate scenarios over a horizon you set; the What-If Simulator, which compares a change in contributions, rates, horizon or a one-off event against your current path; and the stress test, which applies historical crash scenarios and custom drawdowns to what you hold now. On the free household side, Savings Goals live under Household → Spending, and the Family Dashboard's what-if tries a change, or several together, over 1, 5, 10 or 20 years. Every projection is an illustration, not a prediction.
What reports can I make?
The Reports page opens on every plan. Free: your household documents — a net-worth statement, household income and expenses, the debt schedule, the physical-asset register, subscriptions, the cash-flow forecast and the wellness score — as a PDF or an Excel workbook. From Transactions → Export… you can also save a financial-year household statement (PDF) and export your transactions to CSV or Excel. Pro adds the portfolio sections (holdings, allocation, dividend and interest income, trade history, tax analysis, financial goals and portfolio cash accounts) and the Accountant Tax Pack. Every document names what each figure is measured from.
Your data
How are backups kept?
Automatically. The app saves a daily copy when you close it and a copy before risky actions such as an import, reset or restore, checks that each one opens, and thins old ones over time — it keeps the last 7 daily, 4 weekly, 10 manual and 3 per safety event. They go to Documents\PulseNeuron Backups, which survives uninstalling the app. If OneDrive synchronises your Documents folder (the default on many Windows 11 PCs), your backups are synchronised with it; choose another backup folder in Settings if you would rather keep them on this PC only.
How do I move to a new PC?
In Settings → Backup & Restore, choose Export portfolio bundle… to save a zip of your portfolio's database and settings, and copy it to the new PC (a USB drive or a network share, your choice). Install Pulse Neuron from the Microsoft Store there, then choose Import bundle…. Importing replaces the active portfolio on that PC — the app takes a safety backup first — so import before you enter anything new. Copying your PulseNeuron Backups folder across works as a fallback.
Using the app
What will I see when I open the app?
A new, empty portfolio opens on Getting Started, a step-by-step setup guide, where an “Already invest?” card opens Set up what you already own. After that the app opens on the Portfolio Dashboard, or on the page you choose under Settings → Open the app to: Today, the Portfolio Dashboard, the Family Dashboard, Morning Pulse or where you left off. Today shows your household runway with every ingredient sourced, at most three cards about things actually happening today, your money-weighted return so far and your recorded portfolio value; when the runway cannot be measured, it says why instead of guessing. Morning Pulse adds a daily brief — what changed since you last looked, today's movers, events in the next 30 days, and plain-English observations from fixed rules that run on your PC. Both are free.
Can I record one trade for several family members?
Yes. Group trade, on the Portfolio Dashboard, records one buy or sell of an investment for several members at once, free on every plan (on Free it lists the first two members, whose pages Free opens). Choose the investment, the date and the price, then type each member's units, or on a sell use Sell all or Sell everyone's. Split the fee by units, to the cent, or let one member pay it. Each part is recorded as that member's own trade, all or nothing, and Undo, straight after, takes the whole group back. Like every trade form, it asks before recording a price far from the latest price the app already holds. It records trades you have made; it places no orders.
How do I mark payments for tax time?
On Transactions, press the yellow Tax time button and choose the year. Press Mark on a payment, or right-click it and choose Mark for tax time, then say what it is, whose expense it is and the work share. Mark just that payment, the year's payments to that payee, or the year's payments in that category: each choice is previewed first, and Undo follows straight after. Tax time totals your marks by person and category at the shares you recorded, the free financial-year household statement lists every marked row, and the marked rows save as a spreadsheet (CSV or Excel). Pulse Neuron records your marks and totals them; it does not decide what counts. Free on every plan.
What keyboard shortcuts are there?
Press Ctrl+K anywhere to search every page and quick action. Ctrl+1 to Ctrl+4 open the four doors, Alt+Left goes back, F5 refreshes prices, Ctrl+Shift+L switches between light and dark, and Ctrl+Shift+S saves a picture of the page: choose “whole page” in its save dialog to run on below the fold, up to 16,384 pixels, or “amounts hidden” to cover every amount. Copy a picture of the page with Ctrl+Shift+C, ready to paste (not while you are typing in a box); the page's right-click menu also copies one with the amounts hidden. The app's Keyboard shortcuts window lists them all; the quickest way to it is the command palette itself.
Can I share a picture of a page without the amounts?
Yes. Right-click the page and choose Copy a picture with the amounts hidden: every amount on it is covered, and the picture is ready to paste into a message or a document. If any amount cannot be covered, nothing is copied. Ctrl+Shift+C copies the page as it looks, and Ctrl+Shift+S saves either kind as a file, or the whole page. Pictures carry a small pulseneuron.com.au; untick “Show pulseneuron.com.au on pictures” in the same menu to leave it off. Free on every plan.
Does the app have light and dark themes?
Yes — and a third option that follows Windows. Pulse Neuron has full light and dark themes, title bar included, plus Match Windows, which tracks your system setting as it changes. A new install starts in the dark theme; choose another in Settings, or press Ctrl+Shift+L to switch straight between light and dark, and your choice is remembered between sessions. A new install's reminders, once you turn them on, also leave out amounts; Settings can show them.
Markets, currencies and tax
Why did my London, Johannesburg or Tel Aviv holdings change after updating?
London quotes most shares in pence, and before 1.6.3 the app read those prices as pounds, so London holdings were shown 100 times too high; Johannesburg (cents) and Tel Aviv (agorot) holdings were left out of your totals. Since 1.6.3 those prices convert to pounds, rand and shekels, the stored prices and history are corrected where they can be, and a one-time note on the Portfolio Dashboard names the holdings it fixed. The note also names what it left for you to check on that member's Transactions: a trade whose price looks as if it was typed in pence or cents, or a dividend entry changed after the app recorded it. Days it could not rebuild are left out of your value line, and the note says so.
Which currencies are supported?
46 currencies — the majors plus Asia-Pacific, the Middle East, non-Eurozone Europe, the Americas and Africa, including INR, CNY, NOK, DKK, AED, BRL, MXN and PLN. You set your base currency and the app converts using market exchange rates fetched with your price refreshes; between refreshes it uses the most recent stored rate, never an invented one.
How do tax estimates work?
Choose your tax country in the app — Australia, the United States, Canada, the United Kingdom, or a generic European profile — and Tax Center estimates capital gains under those rules. A sale of parcels bought at different times counts the parts held more than 12 months (at the default threshold) apart from the rest. Tax Center is free; the Tax Optimizer and What-If Sell are Pro. The figures are estimates for planning only, never tax advice; confirm actual outcomes with a qualified professional.
Does Pulse Neuron decide what counts for tax?
No. Tax time records the marks you make and totals them at the shares you recorded; it does not decide what counts, and it gives no tax advice. Its totals are a working paper, not a return. For advice about your own circumstances, speak to a registered tax agent or a qualified tax professional in your country.